Specialist/Sr Specialist, Communications

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The role is part of the Flight Communications team within our Integrated Operations – Flight group, combining strategic communications with new hire pilot engagement and onboarding.

• This position works directly with Flight department leadership to develop communication strategies, provide communications counsel, and deliver messaging across a variety of audiences and situations. Responsibilities include executive communications, operational and emergency communications, and day-to-day business updates, requiring comfort working closely with both leaders and frontline employees.

• You'll lead the new hire pilot onboarding experience from pre-arrival communications and engagement through facilitating the first two days of orientation, helping create a welcoming and informative introduction to the airline while building relationships with our newest pilots from day one.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Produces and updates collateral for new hire pilot orientation (registration materials and process, handouts, presentations, base packets)
• Shared responsibility in prep work and instruction before, during and after new hire pilot orientation – manages class logistics, leads class to ensure all necessary flight-centric topics are covered
• Drafts communications from VP Flight, Flight MDs and other leaders as needed
• Edits and publishes operational messages as needed, coordinating with other departments as required (24/7)
• Provides input and support for communication strategies established by Flight leadership for differing topics
• Produces regular publications (weekly operational reviews, hotlines and podcasts, monthly newsletter and other ad hoc media)
• Supports local base communications 
• Assists with communication and coordination of community involvement initiatives (Women in Aviation, Snowball Express, Skyball)
• Maintains and updates AAPilots website
• Coordinates communications between Headquarters, the Training Facilities, Flight Offices and pilots
• Assists with promoting and working monthly Crew News sessions
• Participates in quarterly company-wide drills to maintain emergency response readiness 
• Co-leads efforts with APA around CIRP (Critical Incident Response)
• Interacts daily with pilots and managers to address issues and individual requests
   

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in related field
• 3 years of related experience

Preferred Qualifications- Education & Prior Job Experience

• 4 years of related experience
• Experience working with crewmembers

Skills, Licenses & Certifications

• Excellent written and oral communication and presentation skills
• Working knowledge of American Airlines operations
• Demonstrated proficiency in Microsoft Office software and Adobe Creative Cloud 
• Strong attention to detail
• Capable of creating and modifying images in Adobe Photoshop
• Ability to manage multiple, high-priority projects
• Willingness to work outside of normal business hours as needed
• Ability to work both independently and in a team environment
• Excellent problem solving skills and desire to research issues to determine root causes
• High level of professionalism and discretion in handling confidential information
• HTML experience a plus

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.