Principal Engineer, IT End User Compute

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and maintain engineering specifications for end-user devices, applications, and enterprise systems.
• Define technical vision and strategic roadmaps; evaluate and recommend emerging technologies aligned to business needs.
• Lead root cause analysis and proactively identify risks, implementing corrective actions to prevent recurrence.
• Design, implement, test, and support end-user productivity platforms and hardware across the full product lifecycle.
• Engineer and support enterprise collaboration and communication platforms (e.g., Microsoft 365, SharePoint, email security, voice, and unified communications).
• Implement and manage voice and communication solutions, including VoIP, SIP, Cisco UC (e.g., CUCM), and Microsoft Teams integrations.
• Design and support enterprise audio-visual and video management systems, ensuring alignment with organizational standards.
• Provide advanced technical support across Windows, Mac OS, and cloud-based platforms, resolving complex issues and ensuring high user satisfaction.
• Apply SDLC and Agile methodologies to plan, execute, and deliver technology solutions efficiently and effectively.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 9+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of technical or team leadership experience.  
• 2+ years’ experience in DevOps deployment process
• 2+ years’ experience in Agile methodology
• Airline Industry experience 

Skills, Licenses & Certifications

• Background in Enterprise Solutions engineering. Command of software/hardware architecture and design patterns.
• Strong knowledge of industry wide technology trends and best practices
• Advanced skills in network troubleshooting and configuration: Troubleshoot and configure network settings to support audio-visual systems, including familiarity with AVB (Audio Video Bridging), DANTE (Digital Audio Network Through Ethernet), and JPEG 2K video streaming technologies. Strong knowledge of video transport protocols and compression technologies
• Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,).
• Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).  
• Hands-on experience with code repositories such as Azure ADO and Github platform.  
• Strong knowledge of Azure Active Directory, Microsoft 365 Services, and other cloud services.  
• Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification.
• Advanced level understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).
• Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC).
• Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.
• Advanced level Technical Support for Voice Systems, CUCM, Unity, MRA, and RedSky E911, Microsoft Teams Phone System.
• Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.
• Experience in live streaming events and IPTV systems: Manage and deliver high-quality live streaming services and Internet Protocol Television (IPTV) systems for events, ensuring seamless and reliable broadcasting.
• Microsoft Certifications a plus:   Azure Administrator Associate, Power Automate RPA Developer Associate, Power Platform Developer Associate

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Member Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.