Engineer/Sr Engineer, UX AI

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines.
• As part of our transformation, this role extends our UX engineering capabilities into AI-powered automation and workflow innovation. You will partner with UX, Engineering, Product, and platform teams to design, build, and scale AI-enabled solutions that improve the speed, quality, and consistency of digital experiences.
• You will help embed AI-driven practices into design and development workflows, enabling teams to automate repetitive tasks, accelerate delivery, and unlock new ways of working across the enterprise.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Design and evolve AI-powered workflow architecture to improve performance, reliability, scalability, automation, and operational efficiency across UX and front-end processes.
• Build and maintain reusable AI artifacts and automation solutions (e.g., prompt frameworks, workflow pipelines, design-to-code accelerators) aligned with enterprise standards and best practices.
• Own the strategy and implementation of scalable AI-enabled systems and translate technical direction into easily understandable language for all levels of technical expertise.
• Collaborate with Engineers, Designers, Product partners, and platform teams to identify opportunities and deliver AI-driven solutions in an Agile environment.
• Enable product teams to adopt AI-driven workflows and modern development practices that increase speed, quality, and consistency.
• Measure success of AI solutions through quantitative metrics that demonstrate efficiency gains, adoption, and business impact.
• Produce clear, actionable guidelines that help designers and developers understand and adopt AI-enabled workflows.
• Regularly evaluate and optimize AI workflows to remove inefficiencies, reduce redundancy, and improve performance.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in software engineering, computer science, information systems or related field
• Experience in front-end development (HTML, CSS, JavaScript)
• Experience working in Agile environments

Preferred Qualifications- Education & Prior Job Experience

• Master's degree in software engineering, computer science, information systems or related field
• Experience building or integrating AI/automation tools, APIs, or workflow systems
• Experience working with design systems or UX engineering practices at enterprise scale
• Experience collaborating with UX, product, and engineering teams to drive adoption of new technologies

Skills, Licenses & Certifications

• Experience with design, prototyping, and component library tools such as Figma, Adobe XD or similar
• Accessibility best practices: WCAG 2.0+ AA compliance, localization, inclusive design
• Understanding of components and patterns of a design system and how each design choice is able to scale
• Ability to express design principles and generate consensus over to achieve on the vision
• Experience with iPhone/Android app design

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.