Director of Operations

GENERAL PURPOSE: 

This position is responsible for assisting the Branch Manager in managing the Security and Event Operations of the Fair Park Entertainment Venues, including overseeing the event security and guest services staff and leading them to exceed expectations of service and safety for every guest, promoter, sponsor, vendor and event participant. 

RESPONSIBILITIES/DUTIES: 

Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. The incumbent: 

• Coordinate with the Business Services Manager in management and on-boarding of new staff members 
• Oversee the maintenance of the venue radios and the distribution of radios, scanners and ISS Devices 
• Prepare materials for event day managers and supervisors for all events 
• Represent Management Team and supervise event-day operations at all events. 
• Manage event order operation, while working with EO client to ensure security needs are met and align with account security requirements. 
• Serve as the Lead for EO’s, smaller events and days with conflicting events within the Dallas Venues
• Manage Guest Services and Security staff uniforms and oversee uniform inventories including distribution, supplies and requesting additional uniforms. 
• Manage the sign-in process of all EO and smaller events; ensuring all staff are signed in and out properly and any augmentations are provided to the Administrative Coordinator to correct. 
• Manage time processing including payroll and billing.
• Evaluate game/event data and EPI’s on an monthly basis (Including report cards detailing call offs, late arrivals, counseling notes, etc.) 
• Coordination, distribution and training of game day staff 
• Storage, maintenance and upkeep of equipment 
• Understand all Andy Frain Services and client policies, and procedures. Administer as needed 
• At the direction of the Branch Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Supervisors and Staff involving the Dallas Venues and other Special events. 
• Works closely with the Branch Manager and the Business Services Manager to ensure the efficient, effective and compliant operations of all accounts within the operational area of the Dallas Venues. 
• Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace. 
• Must be prepared to act as the Branch Manager, as needed in their absence. 
• Schedule all available staff needed when building positions for EO’s and Smaller Events 
• Will be an effective member of project and recruiting teams. 
• Acts as readily available resource to client(s) Staff and Supervisors, at the discretion of Dallas Branch Manager
• Meets regularly with client(s) to proactively address security, emergency and safety matters, at the discretion of Dallas Venues. 
• Submits equipment and supply written requests to Branch Manager, 45 days prior to needed equipment 
• Responds in a timely manner to all email and verbal communications. 
• Carries out all responsibilities in an honest, ethical and professional manner. 
• Works in conjunction with other management to ensure staffing is distributed equally among sites. 
• Support other departments or offsite locations as assigned by the Branch Manager. 

SUPERVISORY DUTIES: 

In accordance with applicable Andy Frain Services policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Supervises while working at the Dallas Venues: 

Event Managers, Security Supervisors, Security Officers and others as assigned 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.