Analyst/Sr Analyst, Airport Performance Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The ideal candidate is comfortable digging deep in data and has an aptitude to identify issues that no one else has identified and can propose substantive and practical solutions.  This role requires an individual with excellent analytical and communication abilities. A successful candidate will have great interpersonal skills that will allow him/her to become a trusted advisor for field operations.
• The role is a part of the Airport Performance Analysis and Supportteam within our Airports group. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Analyze operational performance and customer service metrics, identify evolving trends or chronic performance drivers, and support local leaders with actionable data and analysis
• Apply data and analytics to maximize the effectiveness of training and compliance programs
• Conduct comprehensive analysis of existing or proposed network schedules to address or mitigate operational constraints while supporting the need to maximize revenue and profitability
• Represent airport operations in planning and implementation of a wide range of corporate initiatives
• Provide support for airports through identification and delivery of best practice opportunities
• Coordinate initiatives across airports system wide to ensure efficiency and consistency where appropriate

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree in relevant field or equivalent experience/training
  • Proficiency with Tableau, Mosaic, SQL, and/or Cognos
  • Prior experience in airport operations, data analysis, and project management
  • An ability and interest in working in a fast-paced, ambiguous and rapidly changing environment
  • Self-driven with an ability to deliver on ambiguous projects with incomplete data
  • Strong analytical aptitude and experience with data manipulation and analysis
  • Effective decision-making based on a combination of data-driven analysis and strategic considerations
  • Effective communication and presentation skills, with an ability to reach all levels both verbally and written
  • Strong interpersonal skills including leadership, collaboration, consensus-building, and cultural awareness
  • Results-driven behavior with the ability to balance multiple priorities simultaneously
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, Access and MS Query, etc.
  • Ability and willingness to travel
• Preferred Qualifications- Education & Prior Job Experience
  • Advanced degree
  • Experience with airline analytics or planning functions
• Skills, Licenses & Certifications
  • N/A

Language/Communication Skills

• Ability to effectively communicate both verbally and written with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate.  HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.  Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

What you'll get

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.